 Founded in 1991, LINC EXPRESS formerly PT. BAHANA PRESTASI, currently employs over 220 staff, with this number stated to grow to 300 before the end of 2007.
LINC EXPRESS is all about transportation management, cargo logistics, trip-based transportation, as well as vehicle leasing under our sister company, LINC RENTAL.
Our current fleet comprises more than 200 passenger cars and in excess of 200 commercial vehicles. These numbers will continue to grow as we meet the expanding needs of our customers. We give quality links to more than 40 cities throughout Indonesia.
To achieve our vision and mission together with our great team, we invite professional & talented candidates who seek for challenges to fulfill the position below: Technical Advisor
(Jakarta Raya - Sunter, Jakarta Utara)
Responsibilities: A TECHNICAL ADVISOR (also referred to as a SERVICE ADVISOR) works with customers to schedule service work and communicate any additional service needed. Service advisors also handle the administrative and customer relations aspects of service department operations. His main job is to interpret customer concerns and comments for the technician, so that the technician will diagnose problems correctly. Then he translates the technician’s findings, which may be very complex, into language the customer will understand. - Greeting customers, scheduling service appointments and receiving vehicle information.
- Listening to requests of the service desired and clearly explaining information on the repair order.
- Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.
- Estimating the cost and time needed to do the repair, taking into account the customer’s schedule.
- Handling customer complaints and maintaining high customer satisfaction standards.
- Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed.
Requirements: - Candidate must possess at least a SMU, Diploma, Engineering (Mechanical or Automotive) or equivalent.
- Required skill(s):
- technical knowledge and skill in Automotive,
- customer care,
- administration activity,
- Communication Skill.
- Having experience as Tehcnical Advisor at least 2 years, or at least 5 year(s) of working experience in the related field is required for this position.
- Applicants must be willing to work in Sunter,Jakarta Utara.
- Preferably Senior Staffs specializing in Engineering - Mechanical/Automotive or equivalent.
- Full-Time positions available.
Should you dare to challenge and meet the requirements above and send your credible CV to:
hrd-recruitment@linc-express.com
Visit our website:
www.linc-express.com or www.linc-rental.com
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